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First Time Installation Service

From €0.00
IGC Server Suite - First Time Installation Service

This is special service dedicated for Customers who did not use their entitlement for First Time installation available within 25 days from Server Suite purchase.

The service is free of charge up to default configuration. Further service configuration changes within available options are subject to charge. Main requirement to apply for this service is preparation of server machine as explain in the procedure.

Service Content
Installation service covers one time setup of IGC Server Suite packages with minimum of 1 sub-server and/or selected service options Installation and configuration of Microsoft SQL Server, database setup Configuration of additional tools - IGC.Essential Tools, IGC.ToolKit (Lite) and optionally IGC.Inspector Windows Firewall configuration
Explanation Notes
Realm - in other meaning a World in game Sub-Server - This is a server configured within a realm (apart of main server), in other meaning "sub" is additional Database Type[/b] - MuOnline: a single database storing all game information, Me_MuOnline: Database storing mostly account data, commonly used for shared accounts configuration for multi-realm servers
After Purchase Notes
An automated ticket will be created for your service inquiry at Support Center, please follow it for further communication regarding the service.  
(1) - The First Time Installation Service is limited to setup of Server Suite on single machine only. Installation of the files on another machine requires purchase of regular Installation Service
(2) - Selected MS SQL Server installer have to be downloaded to machine the installation will be processed on - see procedures
(3) - Service excludes further support not directly related to service content
(4) - Service is being performed by Engineer in shortest timing manner possible after receiving complete details necessary to start installation, in certain cases installation may take up to 48 hours.
(5) - Any sort of custom installation other than offered by this service may be subject to extra fee depending of a nature of inquiry
(6) - In case of not efficient connection speed between Engineer performing the service and host the service is being performed on, the Engineer may refuse to complete the service - in such case the payment for service will be refunded
  • In order to purchase this item, you must purchase one of the following products: IGC.Premium Plus, IGC.Premium

  • Select language your database should be ready for, usually main language of your server

  • Number of additional sub-server per realm

  • Number of additional realms to configure

  • Include IGC.Inspector configuration

  • Include router configuration (requires access credentials to the router)

  • Type additional information/requests for the service that may be considered or helpful by technician

  • Include access details to the machine the server files should be installed on, Either Remote Desktop access OR AnyDesk
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About First Time Installation Service

IGC Server Suite - First Time Installation Service

This is special service dedicated for Customers who did not use their entitlement for First Time installation available within 25 days from Server Suite purchase.

The service is free of charge up to default configuration. Further service configuration changes within available options are subject to charge. Main requirement to apply for this service is preparation of server machine as explain in the procedure.

Service Content

  • Installation service covers one time setup of IGC Server Suite packages with minimum of 1 sub-server and/or selected service options
  • Installation and configuration of Microsoft SQL Server, database setup
  • Configuration of additional tools - IGC.Essential Tools, IGC.ToolKit (Lite) and optionally IGC.Inspector
  • Windows Firewall configuration


Explanation Notes

  • Realm - in other meaning a World in game
  • Sub-Server - This is a server configured within a realm (apart of main server), in other meaning "sub" is additional
  • Database Type[/b] - MuOnline: a single database storing all game information, Me_MuOnline: Database storing mostly account data, commonly used for shared accounts configuration for multi-realm servers


After Purchase Notes

  • An automated ticket will be created for your service inquiry at Support Center, please follow it for further communication regarding the service.

 

(1) - The First Time Installation Service is limited to setup of Server Suite on single machine only. Installation of the files on another machine requires purchase of regular Installation Service
(2) - Selected MS SQL Server installer have to be downloaded to machine the installation will be processed on - see procedures
(3) - Service excludes further support not directly related to service content
(4) - Service is being performed by Engineer in shortest timing manner possible after receiving complete details necessary to start installation, in certain cases installation may take up to 48 hours.
(5) - Any sort of custom installation other than offered by this service may be subject to extra fee depending of a nature of inquiry
(6) - In case of not efficient connection speed between Engineer performing the service and host the service is being performed on, the Engineer may refuse to complete the service - in such case the payment for service will be refunded

    • Frequently Asked Questions

    • How can I pay for the service?

      Currently there is a selection of one (1) payment channels

      • PayPal

      Do you want to pay trough not listed channel? Ask our Sales to find out is it possible to organize it for you

    • How do I select hosting for my server?

      First matter to consider is expectation for the server, e.g. what is target of maximum online players.

      Up to 500 players a VPS can be enough, however not necessarily cheaper. For any higher count of active player a Dedicated Server will be definitely a better choice.
       

      Does the server suppose to be global or local/regional?

      This is very important aspect while selecting the hosting. If the server meant to be run for selected world area only then the choice of server hosting should consider lowest latency (connection delay time) from/to the selected region, otherwise find most optimal option of lowest latency for most of your target regions.

    • Server Applications Requirements

      The requirements depends mostly from count of Game Server instances and online count. As far as the online count of players increases it may be necessary to upgrade your hosting configuration.

      Minimum requirements should not be lower than listed below - based on default Server configuration (2 Data Servers, 1 Connect Server, 6 Game Servers) with 90% players load

      Hardware Requirements

      IGC.Premium subscription plan
      • Processor
        • Minimum: 2x3.5 GHz
        • Recommended: 4x3.5 GHz or better
        • with AVX instructions support
      • Memory
        • Minimum: 8GB
        • Recommended: 10GB or more
      • Disk Space
        • Minimum: 80GB
        • Recommended: 160GB - excluding Operating System requirements

       

      IGC.Premium Plus subscription plan
      • Processor
        • Minimum: 4x3.5 GHz
        • Recommended: 6x3.5 GHz or better
        • with AVX instructions support
      • Memory
        • Minimum: 12GB
        • Recommended: 16GB or more
      • Disk Space
        • Minimum: 100GB
        • Recommended: 200GB - excluding Operating System requirements

       

      Additional Software Requirements

      • Operating System - supported platform x64 only
        • Windows Server 2012 or later
        • Windows 7, Windows 8, Windows 10 or later
      • Database Engine
      • Visual C++ Redistributable Packages
        • Microsoft Visual C++ 2015-2022 Redistributable Package (x64) Download - install on server machine
      • Microsoft .NET Framework - to be installed on server machine
      • File Compression - for extracting software shipped
        • Any which can support .rar extension, recommended: WinRAR or 7zip
      • Configuration files editor - for easier viewing and editing
        • Any suitable for own needs, recommended: Notepad++
      • Lua Scripting - for easy script edit and syntax check
        • Any online editor being able to check syntax of Lua in ver. 5.3 or dedicated Lua Edit editor

    • Renewal payments, are they required?

      Yes, our service is based on subscription model, therefore periodic payments are required.

      Customer is able to select among selection of available renewal terms and the prices depend of service type:

      IGC.Premium (Season 6 Episode 3) first month cost is €330 + selection of renewal terms

      • €24 every 30 days
      • €195 every 360 days

      IGC.Premium Plus (latest season available) first month cost is €530 + selection of renewal terms

      • €55 every 30 days
      • €275 every 180 days
      • €495 every 360 days

    • What is the renewal payment for?

      As all of our plans are based on subscription model, renewing the subscription is mandatory to be able to run and use the software. Active subscription offers ability to use additional benefits, such as support area, receive maintenance updates within purchased season. It is also allowing to keep the services and products quality improving making sure of best level of satisfaction of our customers.

    • Cost of upgrade to next season or episode

      The IGC Premium Plus can be purchased with selected season/episode.

      Upgrade to new seasons or episodes requires license level (SeasonPass) upgrade each time new season is released. Cost of the upgrade depends on amount of the content released along with new season/episode, however the top cap has been set at €150.

    • Do you offer Website or Webshop?

      Currently there is no web related service or product available from us.

      A third-party service offers a fully compatible website - WebEngineCMS

    • Is hosting included?

      Hosting must be purchased separately from third-party service vendor. We recommend to check www.ovh.com offer.

    • Can I use IGC.ToolKit (Premium) on my personal computer?

      Yes, ToolKit (Premium) can be used on personal or any other computer of your choice.

    • What is the difference between MU and IGC ToolKit (Premium)?

      Basically it is the same tool, however scope of available tools and features depends on status on Server Suite (IGC.Premium / IGC.Premium Plus) subscription.

      Every Customer having active subscription of server license is being automatically set to IGC license type of ToolKit (Premium), where Customers not having active subscription, or server license at all, are being turn into MU license type of the tool.

      What is IGC.ToolKit?

      The IGC license of the tool is fully featured and not limited (with exception of available tool plugins) version with all available editors and export options to support IGC Server files.


      What is MU.ToolKit?

      The MU license of the tool is version that do not offer editors and export options that are unique or exclusively used only for purpose of IGC Server files. 


      Switching between IGC and MU ToolKit (Premium) is automated, dependent from server license subscription status, however may require tool restart to apply the change.

    • Premium Tools Requirements (ToolKit & Launcher)

      IGC.Launcher (Premium)
      • Client Side
        • Operating System
          • Windows XP or later - x86 / x64
        • .NET Framework
          • Minimum: 3.5
          • Recommended: 4.5.2 (TLS 1.2 certificate support)
      • Server Side
        • Operating System: Windows 2008 R2 or later x86 / x64
        • .NET Framework
          • 4.8 (including available Windows Updates)

       

      IGC.ToolKit (Premium)
      • Operating System
        • Windows Vista / 7 / 8 / 8.1 / 10 / 11 - x64
      • Internet Connection
        • Always online as long as ToolKit (Premium) application is running (no offline mode)
      • .NET Framework
        • 4.6.2 Installed Visual C++ 2015 Redistributable Package

    Check entire FAQ or Contact us if you have any other questions - we'd be happy to help.

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